Difficult Conversations

We all go through periods of needing to have ‘difficult conversations’ with people. Whilst the thought of it often leaves a rather unpleasant sensation in the pit of our stomach, Dr Ruth Knight, Managing Director at Zark Consultancyhttp://www.zarkconsultancy.com and Creator of the brand new 9 Pillars of Best Practicehttp://pillarsofbestpractice.com/ relays eight essential techniques to making difficult conversations manageable!